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MediaFebruary 20, 2025 · 2 min read

Direct care can increase with AI admin, say Minikai founders

Australian Ageing Agenda speaks with Keoki Alexander-Chang and Ky Shera-Jones about the administrative load on frontline staff and what AI can take off their plate.

Katarina Lloyd Jones

Australian Ageing Agenda

As featured in Australian Ageing Agenda

The Australian Ageing Agenda wordmark in white on a charcoal background

Katarina Lloyd Jones reports for Australian Ageing Agenda on Minikai's seed round and the thinking behind it. Australian care providers spend up to 50 per cent of their working hours on administration and compliance rather than direct care, and the founders believe AI agents can reverse that.

“Basically our goal is to empower the carers and the providers with AI agents that can do a lot of this admin so that people can focus on what they do best, which is looking after people,” Keoki Alexander-Chang told the publication. The piece also covers Ky Shera-Jones's own experience of the NDIS through his nephew, and his earlier career modernising back-end government infrastructure at Concentrix-Tigerspike.

Read the full article at Australian Ageing Agenda (opens in a new tab)

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Acknowledgement of Country

Minikai acknowledges the Traditional Owners of the land, in particular the Wurundjeri Woiwurrung people of the Kulin Nation, where our office is located.

We recognise them as the original innovators, whose knowledge systems and ways of caring for people and Country have endured for thousands of generations. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples, including those we support and work alongside across the disability and aged care communities we serve.