Frequently asked questions

Minikai is a person-centred AI workforce for care providers. Every person you support gets their own Mini, an AI advocate that holds their record together across providers, shifts, and systems, so the people delivering care can answer questions about that individual without trawling through years of fragmented notes.

Across your organisation, the same intelligence audits funding so you keep the revenue you've already earned, watches for incident patterns so concerns surface early, and drafts the documentation that has to be written every day, so what ends up in the record is consistent and complete. Admin that used to take hours takes minutes, the quality of what gets filed lifts, and the time that opens up goes back into care.

The people you support are someone's mum, dad, or child, and the care they receive should be grounded in their actual record and accountable to the people who matter.

Minikai is live in Australia, the United Kingdom, and New Zealand.

In Australia we support NDIS, residential aged care, Support at Home (the program replacing Home Care Packages), allied health, and child therapy. In the UK we support Adult Social Care, Children's Services, supported living, allied health, and child therapy. In New Zealand we support residential aged care and allied health.

The funding rules, regulators, and integrations for each region are built into the platform, so a provider in Manchester sees CQC requirements and CarePlanner data, and a provider in Brisbane sees NDIS pricing and Lumary data.

A Mini is an AI advocate assigned to every person you support. Think of someone like a young person transitioning out of early intervention. Their family has told their story many times over, to support coordinators, therapists, and intake teams, and all of that information has been captured somewhere because someone needed to use it.

The Mini holds that history together. When a new worker picks up the shift, when a plan reviewer asks a question, when a clinician needs to understand what's worked before, the answer is grounded in that individual's actual record rather than reconstructed from memory each time. Every answer a Mini gives is cited back to the source record it drew from, so the reasoning is visible, traceable, and checkable.

The Mini also meets the worker where they are: the chat stream is multilingual, so a support worker more comfortable in Tagalog can switch into their language while the underlying record stays unchanged.

We call them AI advocates because everyone in the care system deserves AI working in their corner. A Mini stands up for someone's entitlements, surfaces what they need, and keeps their record coherent across every shift, worker, and provider. The people who depend most on the care system should be the first to benefit from this technology.

Minikai is ISO 27001 certified for information security and ISO 42001 certified for AI management systems.

Customer data stays in-region: Australian customers in Australian data centres, UK customers in UK data centres, and New Zealand customers in-region.

The platform is designed against the Australian Privacy Principles, UK GDPR and the Data Protection Act 2018, and New Zealand's Privacy Act 2020, with consent, access, and correction rights built into every workflow. Encryption is applied at rest and in transit, and our sub-processors and security architecture are published on the trust centre.

Yes. Minikai uses fine-grained authorisation (FGA), label-based and per-user, across both individual records and the Minis themselves, so you can decide exactly who in your organisation can see what.

A behaviour support plan can sit with the support coordinator, the positive behaviour support team, and the workers rostered to deliver it, while staying out of view for a relief worker covering a single shift. The same model applies to therapy notes, restrictive practice authorisations, and progress notes, each scoped to the people who need them on the day.

Someone receiving care shares sensitive information with a small number of trusted workers in a specific context, and that information was always meant to stay in that context. Minikai's fine-grained authorisation keeps it there, with audit trails on every access so the question of who saw what, and when, has an answer.

The Quality and Compliance agents read progress notes, shift handovers, incident reports, and clinical observations continuously across your whole caseload, looking for patterns that no single record exposes on its own.

Three unwitnessed falls for one resident over fourteen days, logged across different shifts by different workers in plain text, only become visible when something is reading all three together. When a pattern crosses the threshold, the agent classifies severity, drafts the reportable incident form, and routes it to the right person with time to act, so the daughter who would otherwise get the phone call no one wants to make hears from your team early instead.

Your Quality and Safeguarding team sees these patterns build at home, site, and organisation level in their dashboard, with a workspace agent ready to answer questions about any of them.

The Funding agent matches your service delivery records against your billing submissions every day. It finds services delivered but never billed, claims submitted at outdated rate codes, under-utilisation, over-servicing, and people whose funding classification no longer matches the support they need (for example, AN-ACC reclassifications waiting in residential aged care).

Funding exists so the right resources reach the right person, and the agent's job is to close the gap between what was delivered and what was funded. Most providers recover meaningful revenue in the first quarter, and because the work runs continuously, the recovery keeps compounding through the year.

Compliance is how quality care reaches the people who depend on it, and the Compliance agent treats it that way.

It reviews your records against your own policies and the regulatory framework that applies to your sector, detects missed incidents hiding in free-text notes, monitors mandatory reporting timeframes, flags overdue care plan reviews and expiring registrations, and checks whether the right escalation pathways were followed.

Your Quality and Safeguarding team gets early signal on where attention is needed, with time to address the substance of the issue properly.

Yes. A frontline worker records a short voice memo in the moment, between visits, or at the end of a shift, and Minikai produces a compliant, person-centred note automatically. The Mini knows the procedure and the template, prompting for what's missing as the worker captures rather than after.

The same flow handles incident reports, shift handovers, care assessments, and plan reviews, formatted in SOAP, SBAR, or whichever documentation framework your organisation uses, aligned to the regulatory requirements of NDIS, aged care, UK adult social care, and the other sectors we support, and routed to the right destination for each form, including the NDIS Commission Portal for reportable incidents.

Notes were always meant to be a record of what happened so the next person delivering care could pick up where the last one left off, and the voice flow keeps that purpose intact while taking the keyboard work out of the worker's day.

Minikai reads from your existing care management stack rather than replacing it. We connect to widely used systems like Lumary, iCare, CarePlanner, and Birdie, with new integrations added as customers come on board. If your system isn't on our list, talk to our sales team about adding it.

Most providers' data can be integrated within two to six weeks, depending on the systems we connect to and the volume of records to import. A stand-alone setup with a single upload can go live within a week.

We connect to your existing system, import your records, and create a Mini for every person you support. The sooner the data flows in, the sooner the Funding and Compliance agents have something to read, and the sooner your team starts seeing patterns and revenue gaps surface in their dashboard.

Pricing is monthly and based on usage, scaled to the number of people you support and the agents you deploy. Providers who commit annually receive a discount on the monthly rate.

The sales team will work with you to shape a quote that reflects your actual rollout and the scale you're operating at.

Minikai is an AI workforce that runs across your whole organisation. It audits funding against every claim you submit, watches for incident patterns across every shift logged, monitors compliance against your policies and the regulatory framework you operate under, drafts the documentation that has to be written every day, and gives every person you support their own Mini that holds their record together across years and providers.

The infrastructure underneath matches the sensitivity of the data. Minikai is ISO 27001 certified for information security and ISO 42001 certified for AI management systems, and customer data stays in-region. Fine-grained authorisation runs across every record and every Mini, so a behaviour support plan, a therapy note, or a restrictive practice authorisation is only visible to the people in your organisation who are authorised to see it.

An AI scribe turns one consultation into one note. A general chatbot like ChatGPT needs you to prompt it from a blank context window each time, with no awareness of your records, your access rules, or where its data lives.

Minikai is the operating layer your provider runs on, with humans in charge of every clinical decision and the AI carrying the administrative load. Every answer a Mini gives is cited back to the source record it drew from, so the reasoning stays visible and checkable rather than disappearing into a black box.