# Minikai > Minikai builds person-centred AI agents for the care and support economy. Our AI agents — called "Minis" — recover lost revenue, improve compliance visibility, and reduce admin burden so providers can focus on delivering quality care. Minikai deploys AI agents into disability and aged care organisations. Each person receiving support gets their own Mini: a digital advocate that understands their needs, history, and entitlements. Workspace-level agents operate across an organisation's entire caseload, enabling managers and compliance teams to monitor trends, detect risks, and recover revenue at scale. Minikai helps providers solve three core problems: - Revenue recovery: identifying services delivered but not billed, detecting under-servicing and over-servicing, flagging residents who should be reclassified to receive appropriate funding (e.g. AN-ACC reclassification in residential aged care) - Compliance visibility: proactively reviewing client records against provider policies and procedures, detecting missed incidents, preparing for quality audits, monitoring mandatory reporting timeframes and escalation pathways, and prompting staff to review and remediate issues before they escalate - Admin reduction: automating progress notes, incident reports, shift handovers, care assessments, and plan reviews so frontline workers spend less time on documentation and more time delivering care Minikai serves care providers in Australia and New Zealand, and is expanding globally. Current verticals include: - NDIS Supported Independent Living (SIL): providers delivering 24/7 support for people with disabilities living in shared or individual arrangements - NDIS Therapy: allied health and therapy providers delivering NDIS-funded interventions - Residential Aged Care: facilities providing 24/7 residential care for older Australians - Support at Home: in-home support services for older Australians (replacing the former Home Care Packages program) Key users within customer organisations include support workers and carers (progress notes, incident reports, shift handovers), quality and compliance teams (audit preparation, policy alignment, proactive risk detection), managers and coordinators (operational oversight, revenue recovery, reporting), and participants and families (better continuity of care, digital advocacy). ## Pages - [Homepage](https://minikai.com/): Overview of Minikai's product, mission, and how Minis work - [Help Centre](https://help.minikai.com): Product documentation and guides - [Release Notes](https://minikai.com/release-notes): Latest features, improvements, and updates - [Contact](https://minikai.com/contact): Get in touch with the Minikai team - [Contact Sales](https://minikai.com/contact/sales): Request a demo or speak with sales - [API Reference](https://minikai.com/docs/api-reference): Interactive API reference for the Minikai public API - [FAQ](https://minikai.com/faq): Frequently asked questions about Minikai, covering the product, security and compliance, integrations, and pricing - [Trust Centre](https://trust.minikai.com): Security certifications (ISO 27001, ISO 42001), compliance posture, and the current sub-processor list ## Insights - [Insights](https://minikai.com/insights): Research, frameworks, and sector analysis for care providers navigating AI, funding, and workforce change - [Designing AI-native experiences for the care sector](https://minikai.com/insights/designing-ai-native-experiences): The organisational trust layer is the part of an AI-native experience that procurement, security, legal and operations evaluate. When the design holds, deployments move. When it does not, the pilot stalls. - [Where to start with AI in care](https://minikai.com/insights/where-to-start-with-ai-in-care): The overwhelming majority of care providers know that AI is going to reshape the sector, but they don't know what it means for their organisation, their workflows, or their people. A grounded look at how to start. - [Start your day with AI: building habits, not just tools](https://minikai.com/insights/start-your-day-with-ai): The organisations with the highest AI adoption rates don't just have good tools, they've structured AI into daily, weekly, and monthly workflows. Here's how to build those habits deliberately. - [Quality in Supported Independent Living](https://minikai.com/insights/quality-in-supported-independent-living): AI in disability support is usually pitched on efficiency. Providers who have embedded Minikai into their SIL operations have seen quality improve at each of the seven stages of the person-centred quality cycle, each mapped to the NDIS Practice Standards. - [Nursing notes after Minikai](https://minikai.com/insights/nursing-notes-after-minikai): A difference-in-differences study of 286 event-driven notes from 14 nurses. Length and SBAR completeness improved significantly when nurses used Minikai to help write them, with specificity improving directionally. - [Ability WA: seven months on, time returned to care](https://minikai.com/insights/ability-wa-seven-months-on): A written update on Ability WA, seven months on from the video walkthrough: therapists first, support workers next, weekly active users up around 40 percent, and what the team is building now. - [AI return on investment: your workforce measures](https://minikai.com/insights/ai-return-on-investment-workforce-measures): Administrative load is one of the main drivers of turnover in human services, and one a provider can change. What a single departure really costs, what the evidence says about AI and burnout, and how to measure the return. - [Why every progress note should point back to a goal](https://minikai.com/insights/why-every-progress-note-should-point-back-to-a-goal): Carers, support workers, therapists and clinicians have always captured what happened in a session. As funding moves from service-based to outcomes-based, each note also needs to show progress against a person's goals, and writing notes directly against those goals keeps the evidence in the everyday record. - [What NDIS therapists do with AI](https://minikai.com/insights/what-ndis-therapists-do-with-ai): Drawing on 6,224 AI interactions by 143 therapists using Minikai across multiple NDIS providers, this article looks at what they use AI for, how it informs their clinical work, where it saves them time, and what share of their workload AI assists with. - [From volume to impact: how the Royal Commission is reshaping disability service delivery](https://minikai.com/insights/ndis-sector-funding--royal-commission-outcome-based-delivery): The shift from volume-based to outcome-based delivery is underway. What it means for how providers operate, how participants engage, and how support workers do their jobs. - [Therapy price caps haven't moved in seven years](https://minikai.com/insights/ndis-sector-funding-therapy-price-caps): Flat price caps and rising costs are squeezing therapy providers. The organisations that are adapting are finding efficiency in unexpected places. - [FCA to I-CAN: what the new assessment framework means for NDIS providers](https://minikai.com/insights/ndis-sector-funding-fca-to-icann-assessment): I-CAN replaces FCA as the standard for NDIS support assessments. Independent assessors and a new evidence model mean providers will need to rethink documentation. - [What it takes to read a handwritten care note](https://minikai.com/insights/what-it-takes-to-read-a-care-note): On clean printed text, old and new OCR are close. On the degraded scans, signed forms and dense tables a real care record is made of, legacy OCR collapses while modern vision-language models clear the bar. What I measured, what surprised me, and why the best model is not automatically the right one. - [Why bolting AI onto your CRM doesn't work](https://minikai.com/insights/bolting-ai-onto-crm): Most AI features in existing CMS tools are retrofits. They look like AI but behave like search. Here's why that matters, and what the alternative looks like. - [As the world reconsiders the rights of older people, who is designing the AI that will care for them?](https://minikai.com/insights/ai-and-ageing-united-nations-digital-unga-2026): On 25 September, Keoki Alexander-Chang joined the United Nations session on Artificial Intelligence and Ageing at UN Headquarters in New York, part of the Digital@UNGA 2026 Affiliate Programme, to speak on inclusive data and AI development. - [The paperwork problem: how Keoki Alexander-Chang is using AI to give care workers their time back](https://minikai.com/insights/the-paperwork-problem): On paper, AI is supposed to change everything. Sit down with Keoki Alexander-Chang and he wants to talk about paperwork: the forms, reports and compliance documentation that consume hours of a care worker’s day. - [Minikai named in Forbes 30 Under 30 Asia 2026](https://minikai.com/insights/forbes-30-under-30-asia-2026): Forbes lists Minikai on its 2026 30 Under 30 Asia Healthcare and Science list, naming co-founders Keoki Alexander-Chang and Freddie Hedegaard for building AI that streamlines paperwork for people working in disability and aged care. - [Minikai’s AI agents help transform patient care and processes](https://minikai.com/insights/afr-ai-agents-help-transform-patient-care-and-processes): Nina Hendy talks to Keoki Alexander-Chang and Ky Shera-Jones about leaving corporate tech careers, sitting with nurses in residential aged care to learn the work, and why they expect most Australians to have a digital advocate within five years. - [Australia’s culture of AI-powered innovation](https://minikai.com/insights/afr-australias-culture-of-ai-powered-innovation): Over 80 per cent of this year’s Most Innovative Companies entries use AI, up from 30 per cent in 2024. Minikai is cited as a new business using AI to manage compliance in aged and disability care so carers can spend more time with the people they support. - [The List: Top 100 Innovators 2025](https://minikai.com/insights/the-australian-top-100-innovators-2025): The Australian’s fifth annual Top 100 Innovators list profiles Keoki Alexander-Chang’s path from Deloitte’s forensic AI team to founding Minikai, and the person-centred model behind it. - [Direct care can increase with AI admin, say Minikai founders](https://minikai.com/insights/australian-ageing-agenda-direct-care-can-increase-with-ai-admin): Australian care providers spend up to 50 per cent of their working hours on administration and compliance. Minikai’s founders tell Australian Ageing Agenda how AI agents can hand that time back to direct care. - [AI agents startup for the aged care and disability services raises $2.5 million Seed round](https://minikai.com/insights/startup-daily-minikai-raises-2-5-million-seed-round): A Melbourne startup building AI agents for the disability and aged care sectors has raised $2.5 million in seed funding, led by Tidal Ventures with participation from Antler. - [Eight Aussie startups that raised $207.8 million this week](https://minikai.com/insights/smartcompany-eight-aussie-startups-raised-207-8-million): Minikai’s seed round, led by Tidal Ventures with participation from Antler and Mangosteen Venture Studio, appears in SmartCompany’s round-up of the week’s Australian startup raises. - [Tech startup Minikai secures $2.5m in seed funding amid strong take-up by NDIS service providers](https://minikai.com/insights/business-news-australia-minikai-seed-funding): Melbourne startup Minikai has secured $2.5 million after gaining traction among some of the country’s largest care providers. The round was led by Tidal Ventures and supported by Antler. ## FAQ Full answers to common questions, matching https://minikai.com/faq ### Product #### What is Minikai? Minikai is a person-centred AI workforce for care providers. Every person you support gets their own Mini, an AI advocate that holds their record together across providers, shifts, and systems, so the people delivering care can answer questions about that individual without trawling through years of fragmented notes. Across your organisation, the same intelligence audits funding so you keep the revenue you've already earned, watches for incident patterns so concerns surface early, and drafts the documentation that has to be written every day, so what ends up in the record is consistent and complete. Admin that used to take hours takes minutes, the quality of what gets filed lifts, and the time that opens up goes back into care. The people you support are someone's mum, dad, or child, and the care they receive should be grounded in their actual record and accountable to the people who matter. #### Which sectors and countries does Minikai support? Minikai is live in Australia, the United Kingdom, and New Zealand. In Australia we support NDIS, residential aged care, Support at Home (the program that replaced Home Care Packages), allied health, and child therapy. In the UK we support Adult Social Care, Children's Services, supported living, allied health, and child therapy. In New Zealand we support residential aged care and allied health. The funding rules, regulators, and integrations for each region are built into the platform, so a provider in Manchester sees CQC requirements, and a provider in Brisbane sees NDIS pricing and their own care management data. #### What is a Mini, and what does “AI advocates” mean? A Mini is an AI advocate assigned to every person you support. Think of someone like a young person transitioning out of early intervention. Their family has told their story many times over, to support coordinators, therapists, and intake teams, and all of that information has been captured somewhere because someone needed to use it. The Mini holds that history together. When a new worker picks up the shift, when a plan reviewer asks a question, when a clinician needs to understand what's worked before, the answer is grounded in that individual's actual record rather than reconstructed from memory each time. Every answer a Mini gives is cited back to the source record it drew from, so the reasoning is visible, traceable, and checkable. The Mini also meets the worker where they are: the chat stream is multilingual, so a support worker more comfortable in Tagalog can switch into their language while the underlying record stays unchanged. We call them AI advocates because everyone in the care system deserves AI working in their corner. A Mini stands up for someone's entitlements, surfaces what they need, and keeps their record coherent across every shift, worker, and provider. The people who depend most on the care system should be the first to benefit from this technology. #### How is Minikai different from ChatGPT, AI scribes, or other AI tools? Minikai is an AI workforce that runs across your whole organisation. It audits funding against every claim you submit, watches for incident patterns across every shift logged, monitors compliance against your policies and the regulatory framework you operate under, drafts the documentation that has to be written every day, and gives every person you support their own Mini that holds their record together across years and providers. The infrastructure underneath matches the sensitivity of the data. Minikai is ISO 27001 certified for information security and ISO 42001 certified for AI management systems, and customer data stays in-region. Fine-grained authorisation runs across every record and every Mini, so a behaviour support plan, a therapy note, or a restrictive practice authorisation is only visible to the people in your organisation who are authorised to see it. An AI scribe turns one consultation into one note. A general chatbot like ChatGPT needs you to prompt it from a blank context window each time, with no awareness of your records, your access rules, or where its data lives. Minikai is the operating layer your provider runs on, with humans in charge of every clinical decision and the AI carrying the administrative load. Every answer a Mini gives is cited back to the source record it drew from, so the reasoning stays visible and checkable rather than disappearing into a black box. #### How does Minikai surface incidents before they escalate? The Quality and Compliance agents read progress notes, shift handovers, incident reports, and clinical observations across your caseload, looking for patterns that no single record exposes on its own. Three unwitnessed falls for one resident over fourteen days, logged across different shifts by different workers in plain text, only become visible when something is reading all three together. When a pattern crosses the threshold, Minikai can classify severity, draft the reportable incident form, and route it to the right person with time to act, so the daughter who would otherwise get the phone call no one wants to make hears from your team early instead. Your Quality and Safeguarding team can see these patterns build at home, site, and organisation level in their dashboard, with a workspace agent ready to answer questions about any of them. #### How does compliance monitoring work? Compliance is how quality care reaches the people who depend on it, and the Compliance agent treats it that way. It reviews your records against your own policies and the regulatory framework that applies to your sector, detects missed incidents hiding in free-text notes, monitors mandatory reporting timeframes, flags overdue care plan reviews and expiring registrations, and checks whether the right escalation pathways were followed. Your Quality and Safeguarding team gets early signal on where attention is needed, with time to address the substance of the issue properly. #### Can Minikai write progress notes and other documentation from voice? Yes. A frontline worker records a short voice memo in the moment, between visits, or at the end of a shift, and Minikai produces a compliant, person-centred note automatically. The Mini knows the procedure and the template, prompting for what's missing as the worker captures rather than after. The same flow handles incident reports, shift handovers, care assessments, and plan reviews, formatted in SOAP, SBAR, or whichever documentation framework your organisation uses, and shaped to the requirements that apply in your sector across NDIS, aged care, UK adult social care, and the others we support. Reportable incidents are prepared in the format the relevant regulator expects, such as the NDIS Commission, ready for your team to review and submit. Notes were always meant to be a record of what happened so the next person delivering care could pick up where the last one left off, and the voice flow keeps that purpose intact while taking the keyboard work out of the worker's day. #### How do I get support, and what are the support hours? Support is included in your subscription and provided directly by Minikai's own team. Reach us at help@minikai.com or through the in-app help chat, handled on Melbourne time; coverage hours and any response commitments are set on your Order Form. The Help Centre at help.minikai.com covers usage and troubleshooting, API documentation is at docs.minikai.com, and live status, incidents and planned maintenance are published at status.minikai.com, which you can subscribe to. Platform monitoring runs around the clock, with alerts routed to our on-call engineers. #### How often does Minikai change, and how will I know? Minikai is one continuously updated platform, so there is nothing for you to install or upgrade. Product changes are published regularly as release notes in the app and the Help Centre, and API changes appear in the changelog at docs.minikai.com. Planned maintenance with material downtime is announced in advance on status.minikai.com, which emails subscribed contacts. A change to a published security, privacy or compliance assurance is announced on our Trust Centre before it reaches production, and a new or replaced sub-processor is published at trust.minikai.com/subprocessors at least 30 days before it processes Customer Data. ### Security & compliance #### What certifications does Minikai hold, and where is my data stored? Minikai is certified to ISO 27001 for information security and ISO 42001 for AI management systems. Your Customer Data, the care records, conversations, files, and reports created or managed through the platform, is stored and processed in the Data Region you select on your Order Form. Data Regions are currently available in Australia and the United Kingdom, and New Zealand customers are served from the Australian region. Your Customer Data does not leave your selected Data Region except as required by law or as you expressly authorise in writing. A separate control layer handles authentication, identity, and platform analytics. It operates globally and may process limited account information, such as user names and email addresses, outside your Data Region, but it never holds your Customer Data or any sensitive information. Each provider in this layer is bound by agreements requiring privacy and security standards equivalent to ours. The platform is built to align with the privacy laws of the regions we operate in: the Australian Privacy Principles under the Privacy Act 1988 (Cth), the UK GDPR and the Data Protection Act 2018, and New Zealand's Privacy Act 2020. Encryption is applied at rest and in transit, and our current sub-processors and the regions they operate in are published at trust.minikai.com/subprocessors. #### How is my data encrypted? At rest with AES-256 and in transit with TLS, on by default with nothing for you to configure. HTTPS is enforced across our services, and the encryption keys for our data stores stay within your Data Region. Application secrets and credentials are held in a managed secrets vault with role-based access and no standing access, and backups and company devices are encrypted. Our current sub-processors and the regions they operate in are published at trust.minikai.com/subprocessors. #### Where does AI processing happen, and is my data used to train AI models? Your data is not used to train or fine-tune any AI model. AI features run on enterprise model services hosted inside Minikai’s own cloud environments, within your selected Data Region. We do not send your data to public, consumer AI APIs, so it is never exposed to a separate AI vendor’s service. The cloud platforms that host these models are contractually prohibited from using your data to train or improve any model, and your data is not retained beyond processing your request. Those platforms are listed as sub-processors at trust.minikai.com/subprocessors. #### How is my organisation's data separated from other customers'? Your organisation's data is logically isolated from every other customer's. Every request is scoped to your authenticated organisation and validated before any data is accessed, so a request can never read another organisation's data. This is enforced in the authorisation layer on every call and is covered by automated cross-organisation access tests. Where your data physically resides is determined by your selected Data Region, and it is encrypted at rest and in transit. #### How does Minikai manage access control and identity? Internally, access follows the principle of least privilege: people are granted only what their role requires, and anything not expressly granted is denied. Access is provisioned through a documented request process with recorded approval, reviewed at least every six months and on any role change, and removed within 24 business hours when someone leaves or no longer needs it. Staff access to internal systems uses single sign-on with multi-factor authentication. For your own organisation, the platform supports enterprise single sign-on (SAML and OIDC), SCIM directory provisioning, and multi-factor authentication enforced through your identity provider, so you manage access with your existing controls. Our current sub-processors and the regions they operate in are published at trust.minikai.com/subprocessors. #### Can I control which of my staff see which records and Minis? Yes. Access to records and Minis is governed by fine-grained authorisation, configurable by your administrators and applied per label and per user across both individual records and the Minis themselves. A behaviour support plan can sit with the support coordinator, the positive behaviour support team, and the workers rostered to deliver it, while staying out of view for a relief worker covering a single shift. Access events are logged, and audit logs can be streamed to your own security monitoring (SIEM), so you have a complete record of who accessed what, and when. #### What happens to my data when my contract ends? You stay in control of your data. Within 30 days of your agreement ending, you can request in writing that we either return all of your data in a standard, machine-readable format, or permanently delete it from our active systems, at your direction. Where you request deletion, we provide a deletion confirmation once it is complete. Connection credentials are deleted on termination, or earlier on your written request. We may retain a limited subset of data where required by law, to maintain business records, or to support a participant's consented continuity of care; anything retained stays subject to the same confidentiality, privacy, and security obligations. We run routine backups for disaster recovery, so deletion applies to active systems and we do not restore from backups on demand. Our current sub-processors and the regions they operate in are published at trust.minikai.com/subprocessors. #### Do you have an incident response and breach notification process? Yes. Minikai maintains an approved Incident Response Plan covering severity classification, response targets, escalation, root cause analysis, and external communications. The plan is tested at least annually, including through a tabletop exercise, with findings tracked to completion. A breach is determined by senior leadership at Minikai, and any external breach notice is approved in writing by a company officer before it is sent. Where a confirmed or suspected breach affects your data, we notify your organisation within 24 hours of becoming aware, so that you can meet your own obligations to notify your regulator and the affected individuals. Our current sub-processors and the regions they operate in are published at trust.minikai.com/subprocessors. #### How do you manage vulnerabilities and penetration testing? Continuous vulnerability scanning runs across our managed cloud infrastructure and endpoints, and static and software-composition (dependency) analysis runs on all code as part of the build pipeline. Findings are tracked centrally against defined remediation targets: critical and high within 30 days, medium within 60 days, and low within 90 days. An independent external penetration test is performed annually, and a summary of the most recent test and its remediation status is available to customers on request under NDA. #### What is your approach to secure software development? Minikai follows a documented secure development lifecycle with separate development, staging, and production environments. Every change is peer-reviewed and approved before release, passes automated static and dependency analysis and an automated security review, and reaches production through an approval-gated pipeline. Significant architectural and security decisions are recorded as Architecture Decision Records. These practices align with our ISO 27001 and ISO 42001 certifications. #### How is your use of AI governed? Minikai’s AI systems are governed under a certified AI management system aligned to ISO 42001. Governance includes AI risk assessment, AI impact assessment with privacy evaluation aligned to the Australian Privacy Principles, data governance controls, and transparency practices. Your data is never used to train AI models. The platform operates in an assistive, human-in-the-loop mode: every AI output is a recommendation or draft presented for review and professional judgement before any action, and no automated decision is made that produces legal or similarly significant effects. Every AI response is linked back to the source records it drew on through a citation system, so any claim can be traced to the original record and checked. Our current sub-processors, including our model providers, and the regions they operate in are published at trust.minikai.com/subprocessors. #### How do you manage supplier and sub-processor risk? All third-party suppliers with access to Minikai systems or data are risk-assessed before engagement, under a written agreement binding them to our security and privacy requirements, and reviewed on an ongoing cycle, at least annually and more often for higher-risk and AI providers. Suppliers are tracked centrally in our compliance platform with their risk level, status, and review schedule. SOC 2 reports and ISO certifications are accepted as supplier assessment evidence where appropriate. Our current sub-processors, with the regions they operate in, are published at trust.minikai.com/subprocessors. #### Do you maintain cyber insurance? Yes. Minikai maintains cyber insurance that responds in the event of a cyber incident or data breach. In an incident, our insurer and broker manage the claim as part of our incident response process. For our certifications and security posture, see our Trust Centre, and our current sub-processors and the regions they operate in are published at trust.minikai.com/subprocessors. #### Do you have a business continuity and disaster recovery plan, and how is my data backed up? Yes. Minikai maintains a business continuity and disaster recovery plan, reviewed annually and audited within our ISO 27001 certification. Databases are backed up automatically to encrypted storage, and our infrastructure is defined as code, so an environment can be rebuilt from scratch within your Data Region. We test backup restoration at least annually and run an incident-response tabletop exercise each year, with findings tracked to completion. #### What does the audit log record, and how long is it kept? Your workspace audit log records sign-in and sign-out, user invitations and removals, role and access changes, workspace configuration changes, record retrieval and citation by a Mini, code execution, exports and file downloads, each naming the acting user. Events carry no record or conversation content. Administrators view the log in the workspace's security settings and can export it or stream it in near real time to your own security monitoring (SIEM). Events are held in the platform for 30 days, and the streamed copy is retained under your own policy. #### How long do you keep my data? Your Customer Data is retained for the term of your agreement. Operational copies have fixed periods: conversation history is kept for one year from creation, files generated by a Mini running code and the workspace audit trail for 30 days, and usage metering, which holds no content, for seven years for billing. Platform security and system logs are retained for 12 months. When your agreement ends, you choose return or deletion of your data within 30 days, as described under what happens to your data when your contract ends. #### Is my production data used for development, testing or demonstrations? No. Development, staging and production are separate environments with no shared data store or secret store, and production Customer Data is not copied into development, test or demonstration environments, which use synthetic or anonymised data. Named Minikai staff access your production workspace only to deliver and support the service, in place and within your Data Region, under least privilege, multi-factor authentication and audit logging, on the terms of our Data Processing Agreement. ### Integrations #### What systems does Minikai connect to, and how long does it take to go live? Minikai reads from your existing care management stack rather than replacing it. We connect to widely used clinical and care management systems, data warehouses, and databases, with new integrations added as customers come on board. If you're not sure whether we support yours, talk to our sales team. Most providers' data can be integrated within two to six weeks, depending on the systems we connect to and the volume of records to import. A stand-alone setup with a single upload can go live within a week. We connect to your existing system, import your records, and create a Mini for every person you support. The sooner the data flows in, the sooner the Funding and Compliance agents have something to read, and the sooner your team starts seeing patterns and revenue gaps surface in their dashboard. ### Pricing #### How is Minikai priced? Pricing is monthly and based on usage, scaled to the number of people you support. Providers who commit annually receive a discount on the monthly rate. The sales team will work with you to shape a quote that reflects your actual rollout and the scale you're operating at. ## Customer case studies - [Ability WA](https://minikai.com/customers/ability-wa): How Ability WA, a leading Western Australian NDIS provider, partnered with Minikai to return time to care. Includes full video transcript with interviews with clinicians, support workers, and leadership. ## Optional - [Terms of Service](https://minikai.com/terms): Legal terms of service - [Privacy Policy](https://minikai.com/privacy): Privacy and data handling practices - [Consent Form](https://minikai.com/consent-form): Participant consent information